Job Description
Ground Staff Job Description Template
We are looking for energetic ground staff to be responsible for administrative duties and communication with passengers. Your duties will include welcoming passengers, providing information, assisting passengers who are disabled or are traveling with small children, checking in luggage, taking reservations, and selling tickets. You should be able to promptly resolve passenger queries and ensure that all passengers are satisfied.
To be successful as ground staff, you should display outstanding interpersonal skills and achieve excellent customer service, which consistently meets the goals and vision of the airline company. Ultimately, outstanding ground staff should be able to multi-task and ensure that every passenger is comfortable, safe and well-informed of flight schedules, aircraft delays, weather concerns and other factors that may affect passengers.
Responsibilities:
Greeting and welcoming passengers, and responding to questions.
Checking in baggage.
Making reservations.
Selling airline tickets.
Stocking aircraft with refreshments.
Cleaning aircraft after flights.
Assisting disabled passengers and those with small children.
Providing information to passengers.
Requirements:
Diploma in administration or travel, or PG diploma course.
Experience in customer care.
Excellent interpersonal skills.
Well-groomed.
Willing to work shifts.
Computer literate.
Other job listings with this company
Full-Time, Half-time
HKD
400 -
HKD
500
/mo
Job Description
Ground Staff Job Description Template
We are looking for energetic ground staff to be responsible for administrative duties and communication with passengers. Your duties will include welcoming passengers, providing information, assisting passengers who are disabled or are traveling with small children, checking in luggage, taking reservations, and selling tickets. You should be able to promptly resolve passenger queries and ensure that all passengers are satisfied.
To be successful as ground staff, you should display outstanding interpersonal skills and achieve excellent customer service, which consistently meets the goals and vision of the airline company. Ultimately, outstanding ground staff should be able to multi-task and ensure that every passenger is comfortable, safe and well-informed of flight schedules, aircraft delays, weather concerns and other factors that may affect passengers.
Responsibilities:
Greeting and welcoming passengers, and responding to questions.
Checking in baggage.
Making reservations.
Selling airline tickets.
Stocking aircraft with refreshments.
Cleaning aircraft after flights.
Assisting disabled passengers and those with small children.
Providing information to passengers.
Requirements:
Diploma in administration or travel, or PG diploma course.
Experience in customer care.
Excellent interpersonal skills.
Well-groomed.
Willing to work shifts.
Computer literate.
The start and end times of shifts are negotiable between employers and job seekers. Benefits depend on the total number of hours worked per week.
| Shift | Time | Mon | Tue | Wed | Thu | Fri | Sat | Sun |
| Morning | --:-- to --:-- | |||||||
| Afternoon | --:-- to --:-- | |||||||
| Evening | --:-- to --:-- | |||||||
| Overnight | --:-- to --:-- | |||||||
| Hours per week | 0 | |||||||
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Employees
Adamo Software Adamo Software is a premier software development company in Vietnam. Our dedicated developers are here to facilitate international enterprises by providing mobile apps, web-based solutions, AI Development services, and blockchain services.With a desired goal of developing custom software solutions or digital transformation into all business areas, Adamo’s IT expert teams are confident in creating software products with high quality, fast time to market, and cost-effectiveness.Adamo Software provides full-cycle services in software development from mobile apps, web-based enterprise solutions, web applications, also portal development services to AI development services and blockchain development solutions. With its extensive market understanding, well-developed technical expertise, a quality-driven delivery model, and also a profound knowledge of the most cutting-edge technological trends, we offer our clients a progressive, timely, and high-value solution.Based in Vietnam with customers across the world, Adamo Software helps build products with interactive end-user in minds. If your customers are not satisfied and neither are we. Working a close collaboration with our clients, high-end technological products have generated millions of downloads, which reaches hearts and minds of diverse customers. Additionally, we strongly believe our team is the game-changer in the market. We are a group of proven and passionate perfectionists. At Adamo, we always care about our colleagues and our customers as people, and we also bring a humanistic approach to every single project.
